About the Role
We are seeking a Senior HR Manager to lead and scale our people operations, talent strategy, and organizational development.
This role is both strategic and hands-on, responsible for building a best-in-class HR function that supports rapid growth, a distributed workforce, and a high-performance culture. The ideal candidate brings strong HR leadership experience, operational excellence, and a forward-thinking mindset, including leveraging AI and automation to enhance HR effectiveness.
Key Responsibilities
1. People Strategy & Leadership
- Lead HR strategy and operations aligned with business goals and growth plans
- Build scalable HR processes to support a distributed, high-growth workforce
- Champion company culture, employee engagement, and overall employee experience
2. Talent Acquisition & Workforce Planning
- Own and optimize full-cycle recruiting across technical, operational, and leadership roles
- Partner with department heads on workforce planning and hiring forecasts
- Build proactive talent pipelines and strengthen employer branding
- Position Loan Factory as an employer of choice in a competitive market
3. Learning, Development & Performance
- Design and implement training, leadership development, and career pathing programs
- Drive performance management frameworks, feedback culture, and employee growth initiatives
- Foster a culture of continuous learning and development
4. Payroll, Compensation & Benefits
- Oversee payroll operations to ensure accuracy, timeliness, and compliance across multiple states and countries
- Manage and optimize benefits programs to remain competitive and cost-effective
- Partner with Finance on compensation strategy, benchmarking, and planning
5. Compliance & Policy Development
- Develop, update, and enforce HR policies, procedures, and employee handbooks
- Ensure compliance with federal, state, and international labor laws
- Proactively monitor regulatory changes and implement necessary updates
6. Global & Multi-State Workforce Management
- Support a distributed, multi-state and international workforce
- Oversee onboarding, performance reviews, employee relations, and offboarding
- Promote fairness, consistency, and inclusivity across all HR processes
7. HR Systems, Analytics & AI Enablement
- Lead implementation and optimization of HRIS, payroll, and people analytics systems
- Use data to drive insights on engagement, retention, and workforce performance
- Partner with leadership to make data-driven people decisions
- Drive adoption of automation and digital tools to improve HR efficiency
8. Team Leadership
- Build, mentor, and scale a high-performing HR team
- Establish KPIs and performance standards aligned with company goals
- Foster a culture of accountability, innovation, and continuous improvement
Qualifications
- 8+ years of HR experience in the mortgage industry (required), with at least 5 years in a senior leadership role
- Proven experience in talent acquisition, organizational development, and HR operations
- Strong understanding of multi-state and global HR compliance
- Solid experience in payroll, benefits, and HR policy development
- Experience building HR functions in high-growth or startup environments
- Excellent leadership, communication, and interpersonal skills
- Experience in fintech, mortgage, or technology industries is a plus
Technology & AI Proficiency (Required)
- Strong proficiency with HRIS, ATS, payroll, and people analytics platforms
- Experience using or willingness to adopt AI tools (e.g., ChatGPT, HR automation platforms, AI recruiting tools)
- Ability to leverage AI for talent sourcing, resume screening, employee communications, training content, and HR analytics
- Experience implementing or improving automated HR workflows (onboarding, performance tracking, engagement surveys)
- High adaptability to evolving HR technology and digital transformation initiatives
Compensation & Benefits
- Base Salary: $100,000 – $130,000 per year (DOE)
- Equity: RSU stock options
Benefits:
- Medical, dental, and vision insurance
- 401(k) plan
- Generous PTO and company holidays
Perks:
- Flexible work environment
- Professional development support
- Collaborative, transparent, and high-growth culture